Read our Frequently Asked Questions to find out more about Uyuni Lighting.

Why do some of my candles have a slight difference in brightness?
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Depending on the type of batteries that you use (Alkaline or Lithium), the unloaded and loaded voltage will differ. Alkaline batteries will give you a slightly brighter light

How do I use and activate the timer function with the UYUNI Lighting Remote Control?
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To activate the timer while the candle is on, point the remote control directly at the candle and press the desired timer setting.

How do I turn on multiple lights using the same remote?
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To turn on more than one candle at a time, point the remote control at the collective candles, press the ON button, and hold down until all the candles have switched on.

How do I "reset" the timer function on the candle to prevent it from turning on at random times?
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To cancel/reset the timer, simply turn off the candle using the bottom switch. For tapers, you will need to turn the cap.

How does the built-in timer function on the candle work?
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In timer mode, the candle will turn on for 6 hours from the moment you activate it and will then turn itself off for 18 hours, with the cycle repeating daily. To activate timer mode, slide the switch to the right, into the 6HR timer position.

How sensitive are UYUNI candles to light and heat?
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Uyuni Candles should be kept away from any heat source that could cause the wax to soften, melt or catch fire. This includes direct sunlight. Please do not place your Uyuni Candles in the windows during the day.

What type of wax is used to make your candles?
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Our Uyuni Candles are made with 100% Virgin Paraffin Wax.

What temperatures can my Uyuni candles withstand?
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All Uyuni Candles that are made with wax should not be used or stored in temperatures lower than 0°C or above 35°C. Outdoor Pillar Candles should not be used or stored in temperatures lower than -10°C or above 40°C.

Why isn't my Triple Flame Pillar Candle responding correctly to the remote control?
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The remote control will not operate effectively when the C Batteries inside the candle become drained. Insert 2 new batteries to restore the remote control’s full functionality.

Which batteries are best to use with Uyuni LED candles?
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Our candles are powered either by alkaline or lithium batteries, and the Uyuni Candles range of batteries offers superior performance compared to other brands. Uyuni Batteries are available in AA, AAA, AAAA, C and Lithium Metal batteries.

Is it safe to insert used batteries into UYUNI LED candles?
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For optimal results, always insert new batteries into Uyuni Candles. If 2 batteries are required, always insert 2 new batteries at the same time to ensure a consistent power source. Replace the batteries when the flame/s starts to dim or get softer.

How do I become a stockist?
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Contact info@piffany.eu to discuss the possibility of becoming a stockist for our products.

Who are you using as a courier?
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Denmark: PostNord
Norway & Switzerland: UPS
The rest of Europe: DHL

Can I connect the remote control to other operating systems?
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The remote control is controlled by infrared and cannot connect to other control systems.

How long will my batteries last for?
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Different candle models have different battery types which will determine the battery life. You can read up on the individual candles’ battery type and life expectancy on the product page of our website. Deciding when to change the batteries in your candles comes down to your preferences. If you use them in a dark room, you might find that you do not need to change them as often as when you use them in a brighter room.

Our candles are tested using Uyuni batteries and the approximate battery life provided is calculated by the manufacturer.

Can I optimize battery-life?
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The lifespan of batteries is influenced by various factors. To ensure optimal performance, it is advisable to always use new batteries when replacing the old ones. Additionally, it is important to avoid storing batteries in extreme temperatures.

When using the Uyuni Remote Control for your candles, manually turning them off during longer periods of non-use is recommended since the “stand-by mode” still consumes battery life. Utilizing the dimmer function while the candles are on can help extend their battery life.

While not all manufacturers provide milliamp-hours (mAh) information for their batteries, it is worth noting that higher mAh values generally indicate longer battery life.

Are Uyuni Lighting candles patented?
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Yes, we hold patents on all Uyuni Lighting candles. Our 3D flame is uniquely designed to create a far more realistic flicker, making it superior to the majority of the LED candles you’ll find on the market. Should you have any questions about our patent, please do not hesitate to contact us by emailing info@piffany.eu

I need assistance with home automation. What should I do?
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We are currently not in a position where we can recommend products and assist with troubleshooting related to Home automation. We will try to answer customers questions to the best of our knowledge on this topic. This means we will try to support with technical information, if needed, that enables the customer to setup their home automation on their own.

What will appear on my bank statement when I make a purchase?
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When you make a purchase on our website, the charge on your bank statement will appear as follows:

  • For purchases made using the Stripe payment gateway, the descriptor will be “UYUNILIGHTING.COM.”
  • For purchases made using PayPal, the descriptor will be “PIFFANY CPH.”

These descriptors help you recognize and verify the transaction. If you have any questions regarding your purchase, please contact our customer support team.